Refund & Return Policy

We want you to feel supported. Here’s how returns, refunds and our satisfaction guarantee work.

30-day return policy (unopened products only)

We offer a 30-day return policy for items that are unopened and unused. You have 30 days after receiving your item to request a return, only if the product is in its original, sealed condition. To qualify, the item must meet the following conditions:

• Condition: strictly unopened, unused, and in its original factory-sealed condition. The safety seal must be fully intact with no signs of tampering.
• Packaging: returned in its original, undamaged packaging (including the sealed pouch or bottle), along with any protective materials included in the original shipment.
• Proof of purchase: a valid receipt or proof of purchase is required (your order confirmation email or invoice).

Opened or used Lunaire products cannot be returned due to hygiene and safety reasons.

30-day satisfaction guarantee (opened products)

If you’ve opened and used Lunaire and are not satisfied with the results, we still want you to feel supported. That’s why we offer a 30-Day Satisfaction Guarantee — with no physical return required. To qualify:

• You must have used the product consistently as instructed (e.g. the recommended daily serving for at least 14 days).
• The request must be made within 30 days of delivery.
• This guarantee is valid only on your first order and limited to one refund per household.
• A brief explanation or feedback may be requested to help us improve our products and service.

To request a refund under this guarantee, simply email support@lunaire.life with your order number and your experience.

Free gifts & post-purchase offers

Free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused. If your original order included free promotional items (e.g. “Buy One, Get One Free” or “Free Gift With Purchase”):

• Free promotional items are not eligible for refund or exchange, regardless of condition.
• Limited-time post-purchase offers are final sale and cannot be returned, exchanged, or refunded due to the deeply discounted pricing.
• If you return the originally paid item that qualified you for a free item, you must also return the free item(s) in unused condition. Failure to do so may result in a partial refund, with the value of the free item(s) deducted from your refund total.

All shipping fees are paid directly to our shipping and fulfillment partners and are therefore non-refundable, even in the event of a return or cancellation.

How to start a return

To start a return, contact us at support@lunaire.life. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom products, and personal care goods (such as beauty products), as well as hazardous materials. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging, with the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@lunaire.life.