Cancel Or Change Order

Cancel or Change Your Order

If you need to modify your order, please act quickly — once processed, changes or cancellations may not be possible.

Time limits

  • Order changes: Contact us within 24 hours after placing your order to modify items or addresses.
  • Order cancellations: We understand that mistakes happen. You may request a cancellation within 12 hours of placement, provided the order has not yet been processed or shipped by our automated fulfillment center.
  • Recurring subscriptions: Any cancellations or modifications must be made at least 24 hours prior to your next scheduled billing date. To request a cancellation, please email us immediately at support@lunaire.life.

After shipping

If your order has shipped, it cannot be changed or canceled. You can still return it according to our Refund Policy.

Subscriptions

Adding a Monthly Refill (subscription) is optional and can be removed before and during checkout. After subscribing, you will receive an email confirming your subscription and first order. You may cancel anytime before the next order is created via the Manage Subscription portal, the cancellation link in your confirmation email, or by contacting us.

To avoid being charged for your next shipment, you must cancel at least 24 hours before your next billing date. Once a new order has been created it cannot be cancelled, as it is immediately prepared for processing and shipment.

Questions? Email us anytime at support@lunaire.life.