Privacy Policy

Last updated: April 2, 2026

Lunaire operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Lunaire is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal information we collect or process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, including inferences, depending on how you interact with the Services and where you live:

• Contact details including your name, address, billing and shipping address, phone number, and email address.
• Financial information including payment card and financial account information, transaction details, and payment confirmation.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include when contacting support.
• Device information including your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Personal information sources

We may collect personal information directly from you; automatically through the Services (including cookies and similar technologies); from our service providers; and from our partners or other third parties.

How we use your personal information

• Provide, tailor and improve the Services — to perform our contract with you, process payments, fulfill orders, remember your preferences, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience.
• Marketing and advertising — to send promotional communications and show you relevant online advertisements, including based on items you’ve viewed or purchased.
• Security and fraud prevention — to authenticate your account, provide a secure checkout, and detect or prevent fraudulent or malicious activity.
• Communicating with you — to provide customer support and maintain our business relationship.
• Legal reasons — to comply with applicable law or valid legal process and to enforce our terms.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including: with Shopify and vendors who perform services on our behalf (IT, payment processing, analytics, customer support, fulfillment and shipping); with business and marketing partners (in accordance with their own privacy notices); when you direct or consent to disclosure; with our affiliates; and in connection with a business transaction or to comply with legal obligations.

Depending on where you reside, you may have a right to opt out of sharing your information for targeted advertising. You can exercise those choices on our Your Privacy Choices page.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of such sites and encourage you to review their policies before providing any information.

Children’s data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us with their personal information, please contact us to request its deletion.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We retain your personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights and choices

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, and to opt out of the sale/share of your information or targeted advertising. We will not discriminate against you for exercising these rights, and we may need to verify your identity before fulfilling a request.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to appeal or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Questions about our privacy practices, or want to exercise your rights? Email us at support@lunaire.life. For the purpose of applicable data protection laws, we are the data controller of your personal information.